Shipping policy

Ooaked Shipping Policy

We’re proud to let you know that all our products are stocked and personalized right here in Sydney, Australia! This means faster processing and quality craftsmanship you can trust. Here’s everything you need to know about how we get your one-of-a-kind gift to you.

Order Processing Time

We work hard to ensure your order is personalized and shipped as quickly as possible.

  • Personalized Orders: Any order placed before 5 PM Sydney time (Monday to Friday) is personalized the same day. Standard Delivery orders are shipped the next business day, and Express Delivery orders are shipped the same business day. (For orders placed after 5 PM, or on a weekend or public holiday, please add an extra business day for processing. While we’ll do our best to ship these orders the next business day, we can’t guarantee it—but we’ll always try to work our magic!)
  • Non-Personalized Orders: Shipped the next business day after your order is placed.


Delivery Options & Costs

We use Australia Post for all deliveries:

  • Standard Delivery (with tracking):
    Cost: $AUD10
    FREE for orders over $AUD45!
    Delivery Speed:

    • NSW: 2–4 business days
    • Interstate: 3–6 business days

 

  • Express Delivery (with tracking):
    Cost: $AUD15

    FREE for orders over $AUD99!
    Delivery Speed:

    • Shipped the same business day for orders placed before 5 PM Sydney time
    • Delivered in 1–2 business days

     


When Will I Receive My Order?

Here’s how to calculate delivery time:

  1. Standard Delivery: add 1 business day for processing (if your order is placed before 5 PM Sydney time). Express Delivery: orders placed before 5 PM Sydney time ship the same day.
  2. Add the shipping time based on your chosen delivery method (Standard or Express).

Example:

If you place an order on Monday at 4 PM for Standard Delivery:

  • We’ll personalize it on Monday and ship it on Tuesday.
  • If you’re in NSW, your order will arrive between Thursday and the following Monday (2–4 business days after shipping).

If you place the same order on Monday at 4 PM with Express Delivery:

  • We’ll personalize it and ship it on Monday.
  • Your order will arrive on Tuesday or Wednesday (1–2 business days).


International Delivery

We use Australia Post International Standard (with tracking) and the price is fixed at $AUD20. (Will be converted to your local currency at checkout).

FREE for orders over $AUD120!

 

Country Estimated Delivery Time (Business Days)
Austria 10–15
Belgium 10–15
Canada 10–15
Czech Republic 10–15
Denmark 10–15
Finland 10–15
France 10–15
Germany 10–15
Hong Kong SAR China 6–10
Ireland 10–15
Israel 10–15
Italy 10–15
Japan 5–12
Malaysia 6–10
Netherlands 10–15
New Zealand 5–10
Norway 10–15
Poland 10–15
Portugal 10–15
Singapore 6–10
South Korea 5–12
Spain 10–15
Sweden 10–15
Switzerland 10–15
United Arab Emirates (UAE) 10–15
United Kingdom 8–15
United States 7–15

 

Note: These time frames are estimates only and are subject to change. Delays may occur due to customs clearance, postal backlogs, holidays, or other factors. Always check the latest updates from Australia Post for the most accurate information.

 

Questions? Let’s Chat!

If you’re unsure about anything or need help, don’t hesitate to reach out. Just use the chat button in the bottom right corner, and we’ll be happy to assist you.

We can’t wait to craft something special for you!